Customers expect personalized, relevant engagement delivered via their preferred communications channels and devices. According to Precisely research, 87 percent of consumers demand omnichannel communications. Additionally, 73 percent question doing business with companies that don’t offer this type of seamless experience. Many businesses struggle to meet these communications expectations.
It’s hard for companies to harness disparate and constantly changing data sources; manage evolving threats to customer privacy; and accommodate the rise of digital channels. At the same time, businesses must quickly respond to legal and regulatory changes driven by financial and data protection authorities, insurance regulators, public utility commissions, and similar bodies operating across the globe.
EngageOne RapidCX is a powerful customer communications management platform delivering personalized, omnichannel customer experiences (CX). Purpose-built for data-intensive companies operating in highly regulated industries, EngageOne RapidCX seamlessly integrates with even the most fragmented legacy systems to drive enhanced customer engagement and improve CX. Features for content creation, change management, tracking, archiving, and audits simplify compliance.
Improve net promoter scores and customer effort scores with timely, personalized communications delivered via
your customer’s channel of choice.
More efficient operations
Empower employees to work more efficiently and independently by streamlining the creation and versioning
of compliant content.
Improved governance and compliance
Implement and approve 75 percent of change management tasks without costly IT assistance. Account for, track and archive 100 percent of communications. Maintain complete status visibility
Tailored support from Precisely
From strategy workshops to managed services, get the type of CX support that brings demonstrable value to your
Read more about how EngageOne RapidCX, your company can:
- Improve CX with communications aligned to customer needs
- Boost operational efficiency with streamlined customer communications management (CCM)
- Enable better governance and compliance
- Benefit from Precisely expertise