EngageOne™ Communicate: Chatbots
Upgrade your customer communications with automated, data-driven 1:1 messaging
The explosive growth in chat and messaging platforms is changing the way we communicate and how we expect to interact with businesses.
Today, over eight billion messages are exchanged between people and businesses each month on Facebook Messenger alone. It’s easy to see why: Direct messaging a business is a fast, convenient way to inquire about products or services, contact customer service and more.
Chatbots are also poised to experience accelerated growth. More than email, apps and phone, consumers associate them with fast answers to the simple questions they have for businesses.
Easily create, modify and optimize chatbots with EngageOne™ Communicate. This cloud-based designer allows you to quickly deploy chatbots across channels for helpful, automated exchanges with customers.
Drive deeper engagement through better conversations with chatbots
Deliver real-time, data-driven, customized experiences. With personalized content designed to meet the demands of today’s savvy consumer, EngageOne™ Communicate helps you increase conversational effectiveness and drive customer satisfaction.
Empower business users
A user-friendly drag-and-drop interface makes self-service simple. Marketing, call-center and other business users can easily create new chatbots and connect those interactions to business outcomes. Built-in analytics and voice-of-the-customer reporting helps hone experiences and track results.
Add a human element
When a bot can’t answer a consumer question, our embedded live-takeover solution steps in. It notifies your live agents. Then, they can pause that individual chatbot conversation and connect live with the consumer in real time, to deliver a winning customer experience every time.
Download this solution sheet to learn more about upgrading your customer communications with automated, data-driven 1:1 messaging.