EngageOne™ RapidCX
Transform your customer communications with a platform that brings together design, delivery, and archiving.
Benefits
Omnichannel communications
Improve engagement by personalizing and automating customer communication management
Improved efficiency with AI
EngageOne™ AI agents help teams work faster by reviewing tone, clarity, and compliance, ensuring every communication meets regulatory and brand standards.
Better governance
Ensure compliance with end-to-end communications tracking, delivery tracing, and archiving
Expert support
Rely on Precisely’s expertise for a tailored CX transformation strategy
Powerful customer communication management
EngageOne™ RapidCX is a powerful customer communication management (CCM) software platform, purpose-built for companies operating in data-intensive, highly regulated industries. These include banking, financial services, insurance, utilities, telecommunications, and others.
Product agnostic, EngageOne™ RapidCX seamlessly integrates with even the most fragmented legacy systems to drive enhanced customer engagement and improve the customer experience (CX).
See EngageOne™ RapidCX in action
EngageOne™ RapidCX harnesses data from all systems to help create personalized, multi-channel communications.
Improve CX with communications aligned to customer needs
EngageOne™ RapidCX integrates with legacy systems to target the right person with the right message at the right time, via the customer’s channel of choice. Plug-and-play API modules make creating, distributing, and personalizing customer communications simple and straightforward.
Real-time alerts and automated messages help businesses connect with their customers more intimately. EngageOne™ RapidCX enables one-to-one or API-triggered engagement, with automated version control to ensure consistent and compliant communications.
Visibility into every customer interaction across channels provides valuable insight into customers’ communication preferences. Use opt in/opt out SMS management, trackable and dynamic links, email-open tracking, and more as part of a complete, customizable customer experience management solution.
Boost efficiency with unified CCM and AI agents
EngageOne™ RapidCX helps teams create faster, clearer, and more compliant communications with AI agents. These agents flag tone and clarity issues, update outdated content to meet brand and regulatory standards, and make messages easier for customers to understand.
EngageOne™ RapidCX replaces manual processes and disconnected systems with one easy-to-use platform that connects all your customer communications. Centralized control lets teams create, update, and share content quickly while giving compliance teams full visibility.
As a single hub for templates, version control, approvals, and archives, EngageOne™ RapidCX streamlines every step for consistent, on-brand communications and faster time to market.
Enable better governance and compliance
Regulated industries require end-to-end communications tracking and delivery tracing. EngageOne™ RapidCX ensures compliance by automating these processes.
From content creation to omnichannel distribution, EngageOne™ RapidCX archives communications.
As-delivered versions of communications are stored in the EngageOne™ RapidCX archive for continuous governance, auditing, and data protection. The CCM platform features easy-to-manage governance controls to make the most complicated industry regulations easier to follow, even in a rapidly shifting regulatory environment.
With EngageOne™ RapidCX, your organization always knows who sent what document to whom, when, and in what version. Comprehensive delivery tracking and reporting capabilities let your company know whether each piece of correspondence was received by the customer.
Benefit from Precisely expertise
Our experts guide you through everything from pre-implementation of the EngageOne™ RapidCX SaaS platform to experience design, content management, and additional stages of your digital CX transformation.
We recommend industry best practices geared toward helping you save time and money while improving engagement. Our consulting workshops and other services leverage our decades of experiences improving how businesses connect to their customers.
Precisely professional services are tailored to fit your company’s needs. They include:
- Consulting
- Content and change management
- Design
- Implementation
- Education and training
