Las Vegas Valley Water District communications flow more easily with an integrated Precisely solution
Improving customer communications
The Las Vegas Valley Water District (LVVWD), located in one of the fastest-growing cities in the United States, is a not-for-profit agency that helped build the city’s water delivery system and now provides water to more than one million people in Southern Nevada. The LVVWD replaced an outdated Customer Information System with the Oracle Customer Care system and a number of Precisely software solutions to address its customer communication needs.
Located in one of the fastest growing cities in the United States, the LVVWD was challenged to communicate with a growing and transient customer base, including 330,000 individual accounts across multiple segments. With frequent address changes, LVVWD needed a solution that would ensure the accuracy of customer addresses. Automation of manual statements was another consideration. In general, the LVVWD needed to improve its billing and customer service offerings while maximizing efficiency.