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Customer Story

DKSH Holdings

Assure MIMIX DR for AIX is essential to DKSH Holdings’ business continuity

DKSH Holdings must ensure efficient and speedy services for its custom- ers and suppliers at its Corporate Shared Services Center Sdn Bhd (CSSC) in Kuala Lumpur, Malaysia. Providing those ser- vices requires the continuous availability of massive amounts of business data. In the event of data loss or corruption, CSSC must be able to perform a fast, easy recovery to resume operations.

It was with these requirements in mind that DKSH began its search for an effective data protection and recovery solution.

To provide faster and more responsive service to its clients, DKSH created a multi-million dollar (USD) investment consolidated data center in Malaysia to centralize its worldwide IT driven processes and services. The Corporate Shared Services Center Sdn Bhd (CSSC) in Kuala Lumpur would a set a new industry standard for market information access. The data center utilizes an SAP-based Enterprise Resource Planning (ERP) solution that serves DKSH business units which in turn cater to both local and multi-national business partners.

In addition to the significant business and customer benefits of the CSSC, the data center also created new challenges. Because so much critical data was now concentrated in one place, DKSH needed to ensure that it could protect against both data loss and system downtime.

“How do we value our data? It is essential to our survival. If the systems go down at our primary productions site, all business units globally would not be able to perform transactions and the business stops. At DKSH, having a top quality disaster recovery capability is not negotiable,” said Mr. MK Lee, DKSH CSSC Technical and Operations Manager.

DKSH evaluated disaster recovery solutions of several vendors, and subsequently did a POC (Proof of Concept) of the preferred solution— Assure MIMIX DR for AIX from Precisely. The POC did confirm that Assure MIMIX DR for AIX was able to meet DKSH’s DR requirements.