MapReveal^TM Software Installation

Overview

This Service Description (or “SD”) applies to purchases of services with the above referenced SKU (for purposes of this SD, the “Services”) from Precisely Software Incorporated or one of its affiliates (“Precisely”) pursuant to a Quote, Statement of Work or other ordering document (an “Order”). The date on which an Order becomes effective (through the issuance of a purchase order, mutual signature, or otherwise) is the “Effective Date” of such Order.

The terms of this SD as of the Effective Date of an Order shall be incorporated into the Order and apply for the duration of the Services in such Order. For an Order, these terms may not be modified except in writing and signed by both Precisely and Customer.

In Scope:

Remote installation of the current production version of MapReveal software onto Customer’s approved Linux environment consisting of the following:

• Kick-off planning discussion
• Installation and configuration of MapReveal software on a single Linux environment that conforms with the following minimum configuration for database and backend services each:
  • Operating System: Ubuntu 20.04 LTS
  • RAM: 32GB
  • CPU Cores: Eight (8)
  • Storage: Min. 200 GB SSD
• The above-mentioned configuration indicates the minimum configuration, the Customer shall provision the necessary infrastructure to support their existing and proposed loads.
• MapReveal software training to administrators, covering web and mobile interface.
• Basic documentation of the installation
• Project management for the installation process.

Required resources (provided by Customer):

• Linux (Ubuntu) administrator
• Database administrator (MongoDB or MongoDB Atlas)
• Networking administrator
• Business/power user

Out of Scope:

• Installation and configuration of the hardware and infrastructure
• Creation and management of the Active Directory accounts and groups required in supporting the implementation

Assumptions:

• The required Customer resources possessing the appropriate infrastructure, domain, SSL certificate for all sub-domains, server, and database administration rights, will be available during installation and for configuration requests within a reasonable timeframe. This includes resources with knowledge of appropriate passwords and the power to make changes within the Customer’s environment.
• Customer will provide completed deployment form(s) for each environment in a timely manner. Any delays may impact the scheduling of installation.
• Customer shall expedite all firewall, proxy, and other network configuration changes required at Customer’s facilities to complete this project.
• Precisely will install on approved environments that have met all prerequisites.
• Customer will schedule, manage, and execute the tests and validations required for each MapReveal software environment.
• MapReveal software integration with a third party is not included in the current scope.

Scheduling:

All installations must be completed within eight (8) weeks from the Effective Date.  Any prepayments for Services not used in eight (8) weeks from the Effective Date of the Order shall not be refundable.

All tasks and activities shall be performed during normal working hours (Mon-Fri, 8:00 am-5:00 pm local time).

Services as described in this SD will be considered complete on the first to occur of the following (the “Termination Date”):

• Completion of all Services ordered, or
• Eight (8) weeks from the Effective Date.