How to Keep Policyholders Informed and Confident Through Uncertainty

In moments of crisis, whether economic downturns, extreme weather events, or policy and regulatory shifts—insurance policyholders look to their providers for reassurance. Unfortunately, this is when many insurers fall short: bombarding customers with generic updates, missing the opportunity to become a trusted advisor, missing critical channels, or failing to provide the transparency that builds trust. […]

3 Ways Insurance Carriers Can Improve the Policyholder Experience

2022 has been a year of drastic weather events; including wildfires, devastating floods, and large-scale storms, such as Hurricane Ian. In a recent report, insurance broker Aon found that insured losses are expected to exceed $100B for the third year in a row, with Hurricane Ian likely to be the most costly disaster seen this […]