5 Benefits of Using a Managed Service Provider
In his classic business book “Good to Great,” author Jim Collins described what he calls “the hedgehog concept.” It asserts that to be successful, businesses should focus on one thing that they can do better than anyone else in the world. They should outsource or discontinue everything else. A managed service provider (MSP) make that […]
Customer Communication Management for Highly Regulated Industries
Data drives innovation. Throughout our Trust ‘23 summit, Precisely has demonstrated just how critical data integrity is for surviving and thriving in today’s hyper-competitive business environment. The effective use of data is a determinant of who becomes the market leader and who can establish a lasting competitive advantage. Data is also the key to winning […]
Lower Operational Costs with a Managed Services Model: Here’s How
After unprecedented market disruption over the past three years, businesses around the globe are redoubling their efforts to attract and retain customers, while also attempting to reduce operational costs. A recent study conducted by Aspire Customer Communications Services reports that the top strategic priorities of leading global brands with respect to customer communications include improving […]
The Future Is Personalized Interactive Video
With ubiquitous mobile devices and greater internet speeds, video content plays an increasingly important role in personalized videos for customers. Although consumers still enjoy and embrace video content, its novelty has faded. As a result, it is becoming more difficult to stand out from the crowd, grab your target audience’s attention, and hold it. In […]
Ensure Consistent Omnichannel Customer Communication with the Right Tools
The stakes have never been higher. In today’s business environment, companies must deliver a consistent and personalized omnichannel communication experience for their customers. Innovators like Amazon and Netflix have raised the bar on customer expectations by delivering custom-tailored experiences built on a scalable platform. Digital technologies have made it possible to operationalize the concept of […]
Elevate Your Customer Acquisition Strategy and Delight Your Customers at Claim Time
The COVID pandemic impacted the way customers interact with brands, including insurance carriers. Although a dramatic shift toward digitization was already underway, the pandemic accelerated digital adoption across all channels, intensifying consumer demand for an integrated, holistic experience and the need for a customer acquisition strategy. Customers are doing considerably more research before making purchasing […]
Best of 2022: Top 5 Customer Engagement Blog Posts
By connecting with customers when, where and how they desire, using personalized and data-driven insights, businesses are creating the game-changing experiences that customers demand. Join us as we count down the Top 5 Customer Engagement blog posts of 2022. #5 Leverage an Omnichannel Communications Archive for Better Customer Service Decades ago, document management was largely […]
How Data Drives Next-Generation Customer Experiences
Customer experience management and digitization has been transforming customer interactions for well over a decade, but the recent pandemic has dramatically accelerated that trend, driving significant new investments in integration and setting a new standard for customer expectations globally. Today, it’s more important than ever before that enterprises deliver a world-class customer experience for their […]
5 Benefits of Digital Archiving for Your Business
Digital archiving is playing an increasingly important role in enterprises, as users churn out more and more content. There are many reasons to retain that information, ranging from the practical need to retrieve old records to more essential concerns like legal and regulatory compliance. What Is Digital Archiving? Digital archiving provides a means of retaining […]
Top 3 Challenges and Solutions for Utility Service Providers
Precisely attended and talked at UK’s Future of Utilities Smart Energy and Water events in the first quarter of 2022. Utility service providers and leaders from across the UK’s energy and water companies presented keynotes on the top challenges and opportunities faced by the sector. Our own Paul Matthews, Strategic Director for Utilities in the […]
Deliver Personalized Emails in Real Time with EngageOne Compose
The past two years have seen a dramatic shift in consumer preferences toward digital channels of communication. As the COVID pandemic prompted a shift toward remote work and e-commerce, customers found new modes for interactive communication with the companies with whom they do business. As a result, it’s more important than ever before that organizations […]
Top 6 Critical Capabilities for Your Digital Archive
68% of marketing leaders say their company competes on customer experience (CX) and 67% of consumers say they will switch brands after a bad experience. One of the many challenges in CX is ensuring your organizations have access to every customer interaction, as-delivered exactly to the recipient AND ensuring you have visibility into all metrics […]