According to Gartner’s marketing leaders survey, over 80% of organizations expect to compete on Customer Experience (CX), yet only 50% of organizations say they can track the financial impact of CX...
How compliant is your organization with the GDPR (General Data Protection Regulation) requirements that keep personal data only as long as needed for the purpose it was collected? How easily could...
Precisely attended and talked at UK’s Future of Utilities Smart Energy and Water events in the first quarter of 2022. Utility service providers and leaders from across the UK’s energy and water...
68% of marketing leaders say their company competes on customer experience (CX) and 67% of consumers say they will switch brands after a bad experience. One of the many challenges in CX is ensuring...
Many communications exchanged with customers must comply with strict regulations. At the same time Customer eXperience (CX) is critical for customer retention. 67% of customers will switch brands...
Communications related to legally binding transactions have traditionally been in print or PDF formats and archived in these formats too. The shift to online business has led to customers demanding...
Automating customer engagement during a customer’s moment of need while delivering a delightful experience are the customer experience strategies that many aspire. The good news is that the pieces...
Reflecting on the (r)evolution that’s underway with the EngageOne Suite from Precisely, this post explains the new wave of customer experience opportunities that are now possible. Without...
