Retail will never be the same: The consumer expectation shift in a post COVID world

Retail will never be the same - The consumer expectation shift in a post COVID world

Expectations around retail experience are being turbo-charged. As ever, those who can access and orchestrate data to create differentiated customer experiences will win. But why and how? Like many, my family have changed shopping habits over the last year against the backdrop of enforced change. In short, not many physical shops have been open. This […]