Engage Your Customers with Personalized Emails

Email is an excellent way to engage your customers, if you do it well. At a time when consumers are constantly being bombarded with new information, personalized emails can easily amount to “more of the same”  unwelcome background noise amid a cacophony of other voices, all striving to be heard above the rest of the […]

Customer Experience Strategies that Deliver Quick Wins

Automating customer engagement during a customer’s moment of need while delivering a delightful experience are the customer experience strategies that many aspire. The good news is that the pieces of the puzzle to achieve this goal are available today as plug-and-play cloud services. Many of the calls to your call center are about the communications […]

Personalized, Seamless, and Omnichannel Communication: It’s What Consumers Want

Today’s customer engagement must be omnichannel, personalized, and seamless. For marketers, customer experience, and customer service professionals, that represents a significant challenge. How has customer engagement evolved over time, and what tools do marketers need today to create solid customer engagement? Understanding omnichannel customer engagement The concept behind converting a prospect into a customer is […]