5 Benefits of Digital Archiving for Your Business

Digital archiving is playing an increasingly important role in enterprises, as users churn out more and more content. There are many reasons to retain that information, ranging from the practical need to retrieve old records to more essential concerns like legal and regulatory compliance. What Is Digital Archiving? Digital archiving provides a means of retaining […]

Want to Engage More Customers Post-COVID? Self-Service Is the Answer

When COVID arrived upon the scene in early 2020, consumers had already begun to shift toward online interactions, frequently preferring digital self-service applications over direct person-to-person communication. The pandemic has dramatically accelerated that digital customer engagement trend, as consumers have increasingly turned to email, text, web, social, chatbots, and video to communicate with the businesses […]

Critical Channels of Choice: COVID-19 Highlights a Failure to Meet Consumer Expectations

This has been a year of unprecedented change in the lives of brands and the customers they serve. Precisely, in conjunction with the CMO Council, set out to discover what brands should know to improve the customer experience in the new normal. To that end, we surveyed more than 2,000 consumers in the United States, […]