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Blog > Customer Experience

Want to Engage More Customers Post-COVID? Self-Service Is the Answer

Want to Engage More Customers Post-COVID? Self-Service Is the Answer

When COVID arrived upon the scene in early 2020, consumers had already begun to shift toward online interactions, frequently preferring digital self-service applications over direct person-to-person...

Authors Photo Precisely Editor | Customer Engagement | May 6, 2021
Ensure Consistent Omnichannel Customer Communication with the Right Tools

Ensure Consistent Omnichannel Customer Communication with the Right Tools

The stakes have never been higher. In today’s business environment, companies must deliver a consistent and personalized omnichannel communication experience for their customers. Innovators like...

Authors Photo Elizabeth Connors | Customer Engagement | March 22, 2021
Customer Clarity - A New Wave in Customer Experience

Customer Clarity: A New Wave in Customer Experience

Reflecting on the (r)evolution that’s underway with the EngageOne Suite from Precisely, this post explains the new wave of customer experience opportunities that are now possible.  Without...

Authors Photo Gaston Hummel | Customer Engagement | March 8, 2021
Reimagining CX for a Post COVID-19 World

Reimagining CX for a Post COVID-19 World

In 2013, L’Oreal executives set an ambitious goal for the company: to shift 20% of the organization’s sales to online channels by 2020. The company was on target to achieve that goal when in...

Authors Photo Elizabeth Connors | Customer Engagement | February 18, 2021
Re-Imagining Customer Engagement for the Financial Services Industry

Re-Imagining Customer Engagement for the Financial Services Industry

As the world looks hopefully toward positive changes in 2021, there can be little doubt that some of the events of 2020 will have lasting impact on society as a whole for years to come. One...

Authors Photo Elizabeth Connors | Customer Engagement | February 4, 2021
How the Insurance Industry is Changing the Dynamic of Customer Experience with Video

How the Insurance Industry is Changing the Dynamic of Customer Experience with Video

Insurance is one of the constants in consumer life. Consumers need insurance for cars, homes, property, health, and lives. But one of the things these important policies are often missing is a...

Authors Photo Elizabeth Connors | Customer Engagement | January 14, 2021
Meet Your New Customer Experience Professional - Chatbots for Today’s Customers

Meet Your New Customer Experience Professional: Chatbots for Today’s Customers

What’s the first thing that comes to mind when you think of customer engagement? It probably isn’t chatbots, yet evidence might tell you otherwise. Chatbots are becoming the new customer...

Authors Photo Precisely Editor | Customer Engagement | November 30, 2020
Critical Channels of Choice - COVID-19 Highlights a Failure to Meet Consumer Expectations

Critical Channels of Choice: COVID-19 Highlights a Failure to Meet Consumer Expectations

This has been a year of unprecedented change in the lives of brands and the customers they serve. Precisely, in conjunction with the CMO Council, set out to discover what brands should know to...

Authors Photo Precisely Editor | Engage | November 18, 2020
Customer Experience changes forever in the wake of COVID-19

Customer Experience changes forever in the wake of COVID-19

“COVID-19 has already changed the world forever.” “Our social, economic, and political impacts will be felt for many years to come.” “Our new normal.” These are things we’ve heard...

Authors Photo Precisely Editor | Engage | November 10, 2020
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