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Blog > customer engagement

Top 3 Challenges and Solutions for Utility Service Providers

Top 3 Challenges and Solutions for Utility Service Providers

Precisely attended and talked at UK’s Future of Utilities Smart Energy and Water events in the first quarter of 2022. Utility service providers and leaders from across the UK’s energy and water...

Authors Photo Gaston Hummel | Customer Engagement | April 5, 2022
Deliver Personalized Emails in Real Time with EngageOne Compose

Deliver Personalized Emails in Real Time with EngageOne Compose

The past two years have seen a dramatic shift in consumer preferences toward digital channels of communication. As the COVID pandemic prompted a shift toward remote work and e-commerce, customers...

Authors Photo Precisely Editor | Customer Engagement | March 24, 2022
Top 6 Critical Capabilities for Your Digital Archive

Top 6 Critical Capabilities for Your Digital Archive

68% of marketing leaders say their company competes on customer experience (CX) and 67% of consumers say they will switch brands after a bad experience. One of the many challenges in CX is ensuring...

Authors Photo Gaston Hummel | Customer Engagement | March 16, 2022
Typing on a tablet.

Introducing Business Agility and Governance to Your Customer Communications

Many communications exchanged with customers must comply with strict regulations.  At the same time Customer eXperience (CX) is critical for customer retention.  67% of customers will switch brands...

Authors Photo Gaston Hummel | Customer Engagement | February 8, 2022
Best of 2021: Top 10 Customer Engagement Solutions

Best of 2021: Top 10 Customer Engagement Solutions Blog Posts

By connecting with customers when, where and how they desire, using personalized and data-driven insights, businesses are creating the game-changing experiences that customers demand. 2021 brought...

Authors Photo Precisely Editor | Customer Engagement | December 14, 2021
Engage Your Customers with Personalized Emails

Engage Your Customers with Personalized Emails

Email is an excellent way to engage your customers, if you do it well. At a time when consumers are constantly being bombarded with new information, personalized emails can easily amount to “more...

Authors Photo Elizabeth Connors | Customer Engagement | November 22, 2021
When and How to Use SMS to Engage Your Customers

When and How to Use SMS to Engage Your Customers

An estimated 3.8 billion people today own a smartphone. Of those, about 75 percent have devices with short message services (SMS), more commonly referred to as texting. Ninety percent of those will...

Authors Photo Elizabeth Connors | Customer Engagement | October 21, 2021
Creating an Omnichannel Customer Experience in the Telco Industry

Creating an Omnichannel Customer Experience in the Telco Industry

Over the past decade, there has been a great deal of talk about the importance of an omnichannel experience. For many, that term is most familiar in the context of retail businesses that incorporate...

Authors Photo Elizabeth Connors | Customer Engagement | September 13, 2021
Provide a Better Customer Experience with Chatbots

Provide a Better Customer Experience with Chatbots

Customer experience (CX) is rapidly becoming a critical battleground in the fight for competitive advantage. Gone are the days when companies could focus primarily or exclusively on a physical...

Authors Photo Elizabeth Connors | Customer Engagement | September 7, 2021
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