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Blog > customer engagement

Pioneering New Pathways to Enrich Customer Engagement and Compliance

Pioneering New Pathways to Enrich Customer Engagement and Compliance

Today’s customers expect businesses to engage with them on their own terms. They want companies to anticipate their needs, personalize offerings to their individual preferences, and present them...

Authors Photo Precisely Editor | Customer Engagement | November 30, 2023
6 Ways Banks Can Radically Decrease Their Servicing Costs

6 Ways Banks Can Radically Decrease Their Servicing Costs

The COVID-19 pandemic accelerated self-servicing trends in virtually every industry. A Forrester study commissioned by Intercom.com reported that 71% of support leaders and decision-makers credit...

Authors Photo Precisely Editor | Customer Engagement | November 27, 2023
5 Benefits of Using a Managed Service Provider

5 Benefits of Using a Managed Service Provider

In his classic business book “Good to Great,” author Jim Collins described what he calls “the hedgehog concept.” It asserts that to be successful, businesses should focus on one thing that...

Authors Photo Precisely Editor | Customer Engagement | October 30, 2023
Customer Communication Management for Highly Regulated Industries

Customer Communication Management for Highly Regulated Industries

Data drives innovation. Throughout our Trust ‘23 summit, Precisely has demonstrated just how critical data integrity is for surviving and thriving in today’s hyper-competitive business...

Authors Photo Precisely Editor | Customer Engagement | June 1, 2023
Lower Operational Costs with a Managed Services Model - Here's How

Lower Operational Costs with a Managed Services Model: Here’s How

After unprecedented market disruption over the past three years, businesses around the globe are redoubling their efforts to attract and retain customers, while also attempting to reduce operational...

Authors Photo Precisely Editor | Customer Engagement | April 27, 2023
The Future Is Personalized Interactive Video

The Future Is Personalized Interactive Video

With ubiquitous mobile devices and greater internet speeds, video content plays an increasingly important role in personalized videos for customers. Although consumers still enjoy and embrace video...

Authors Photo Precisely Editor | Customer Engagement | April 13, 2023
Elevate Your Customer Acquisition Strategy and Delight Your Customers at Claim Time

Elevate Your Customer Acquisition Strategy and Delight Your Customers at Claim Time

The COVID pandemic impacted the way customers interact with brands, including insurance carriers. Although a dramatic shift toward digitization was already underway, the pandemic accelerated digital...

Authors Photo Precisely Editor | Customer Engagement | February 13, 2023
Best of 2022: Top 5 Customer Engagement Blog Posts

Best of 2022: Top 5 Customer Engagement Blog Posts

By connecting with customers when, where and how they desire, using personalized and data-driven insights, businesses are creating the game-changing experiences that customers demand. Join us as we...

Authors Photo Precisely Editor | Customer Engagement | December 16, 2022
How Data Drives Next-Generation Customer Experiences

How Data Drives Next-Generation Customer Experiences

Customer experience management and digitization has been transforming customer interactions for well over a decade, but the recent pandemic has dramatically accelerated that trend, driving...

Authors Photo Precisely Editor | Customer Engagement | December 6, 2022
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