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Analyst Report

Advancing Automation, AI, and Process Transformation in SAP®: 2027 Trends and Challenges

What SAP® stakeholders say about S/4HANA migration, automation maturity, and AI adoption as the ECC end-of-maintenance deadline approaches.

SAP automation is now standard practice, with only 3% of organizations reporting no automation maturity. The open questions are about execution: how to scale automation, who builds it, and where AI fits.

This fourth annual report from Precisely and the Americas SAP Users Group (ASUG) tracks those answers year over year. For the first time, the research also looks at AI and AI agents, providing a view into how SAP teams are approaching the next phase of automation and process transformation.

What’s shaping SAP automation in 2027?

As organizations continue their SAP S/4HANA migrations, automation strategies are evolving alongside AI adoption, citizen development, SAP Fiori®, and SAP Business Technology Platform (BTP). Teams are balancing modernization with practical questions about skills, development models, existing ECC customizations, data transformation, and the technology needed to scale.

84% rate no-code/low-code as important when choosing an automation platform

Get the report to see what’s trending among your peers, including:

  • Which AI tools SAP teams use today, and where they’re adding agents next
  • Why handling ECC customizations is now the top migration barrier
  • How automation maturity changes outcomes
  • Where Fiori and BTP adoption stand, and which skills gaps slow teams down

The research provides a benchmark for evaluating your own SAP automation strategy as the ECC end-of-maintenance deadline approaches. It also explores how organizations are balancing S/4HANA migration with growing expectations for AI, process automation, and citizen development.

Use the findings to compare your organization’s priorities with other SAP teams and identify the trends shaping automation and process transformation in 2027.