Trusted governance, from data to archive
Governed customer communications for regulated industries from creation to delivery to archive, without the IT backlog. AI agents assist at each stage. You approve before anything sends.
Fragmented systems create risk
Disconnected systems create compliance risk, slow every content change, and leave no audit trail when regulators ask what was sent, when, and who approved it.
No single source of truth
Content changes take months, not days
Compliance is difficult to prove
Poor data puts AI outcomes at risk
One platform for your communication lifecycle
Fragmented systems create compliance gaps your team can’t see or prove. One platform closes them, connecting every stage, every record, and every approval.
Integrate your systems
Content, archiving, and pre-built connectors to core systems in one workflow. Searchable and audit-ready.
Create without the bottleneck
Create in plain language. No handoffs or IT tickets. Native API and MCP connect to CRM, billing, ERP, and contact center.
Prove what was sent, and when
Full delivery tracking and as-delivered records from send to archive. Failure reporting and customer history built in.
Stay in control of every send
AI checks readability, sentiment, and compliance risk before anything sends. Your team approves. Every decision logged.
Timely, consistent communications delivered at scale
“RapidCX gives us a modern foundation to deliver [clear, consistent communication] at scale, helping ensure customers receive timely, accurate information through the channels that best support their needs.”
Don Simon, CEO
Farm Bureau Insurance of Michigan
Purpose-built AI across the full communication lifecycle
Every AI agent in EngageOne™ RapidCX is assistive, explainable, and opt-in. Your team reviews every recommendation before anything moves forward. That governance holds across every stage of the communication lifecycle. Connect to your existing systems through a native API library and MCP support.
Governed AI agents, mapped to outcomes
Create faster
Communication Builder Agent
Generate on-brand templates from a natural-language prompt, built on approved content.
Contextual Rewrite Agent
Rewrite and simplify legacy content to meet current brand and regulatory standards.
Communicate clearly
Readability and Sentiment Analysis Agents
Scores clarity and flags harsh or off-brand tone before anything sends.
Next Best Action Agent
Spots patterns and suggests improvements. Your team reviews and decides.
Stay compliant & protect data
Compliance Risk Scoring Agent
Assistive, explainable risk checks before distribution; human review is final.
PII Masking Insight Agent
Detect and mask PII in interactive communications; humans decide what gets masked.
Find & reuse
Intelligent Search
Find approved templates and brand assets with natural language.
Intelligent Archive Search
Retrieve archived communications by meaning, not exact file names.
REGULATORY COMPLIANCERespond to regulatory change, fast
When regulations change, your team makes every update directly, without the IT backlog. AI flags what needs review. Nothing sends without your approval.
COMMUNICATION INTELLIGENCEResolve disputes before they escalate
See the full communication history for any customer in seconds, with everything your team needs to resolve the situation before it becomes a complaint.
MODERNIZE COMMUNICATIONSFull visibility, lower costs
One platform replaces complexity, reducing operational cost and advancing CCM maturity.
Recognized by the analysts who cover the CCM market.
Independently audited, recognized by analysts
EngageOne™ RapidCX is 27001:2022 certified and audited against SOC 2 Type II annually, with independently examined controls covering Security, Availability, Confidentiality, Privacy, and Processing Integrity. These are the standards that regulated industries require.
Frequently asked questions
What is customer communications management (CCM)?
CCM is how organizations create, deliver, track, and archive every customer communication, from bills and statements to email, SMS, and print. EngageOne™ RapidCX brings the full lifecycle under one governed platform, so regulated teams control every communication from first draft to final archive.
What AI agents are built into EngageOne™ RapidCX?
EngageOne™ RapidCX includes purpose-built AI agents that cover every stage of the communication lifecycle: creating content, optimizing readability and sentiment, generating compliance risk scores, providing PII masking insights, searching the archive, and recommending next best actions. Every agent is assistive and opt-in, with human review required before anything reaches a customer.
How does governance work — can AI send without my team's approval?
No. Every AI agent is assistive and opt-in. Compliance risk scoring, readability checks, and PII masking all run before your team reviews and approves. Nothing reaches a customer without human sign-off, and every action is logged for audit.
How do business users make content changes without IT?
Business users start with a natural-language prompt. EngageOne™ RapidCX drafts the update, runs compliance scoring and readability checks, and routes it for approval — all without a development ticket. Content changes that once required IT can move in hours, not weeks.
What does the Next Best Action Agent do?
The Next Best Action Agent analyzes communication performance and surfaces explainable recommendations for your team to review. It identifies patterns, suggests improvements, and presents options your team can act on or set aside. Human review is required before any recommendation moves forward.
How does EngageOne™ RapidCX handle archiving and audit readiness?
Every communication is automatically archived from delivery. Records are searchable by customer, date, channel, or communication type, and as-delivered copies are stored exactly as sent. Delivery failures surface in real time. When a regulator asks what was sent, you can produce a complete record immediately.
How does EngageOne™ RapidCX connect to our core systems?
Yes. EngageOne™ RapidCX is pre-integrated with FIS, Guidewire, and Alfa. It also supports Model Context Protocol (MCP), letting AI agents connect directly to CRM, billing, ERP, and contact center systems — no custom integration work required. A native API library handles everything else.
What does migrating to EngageOne™ RapidCX involve?
Migrations are phased, not all-at-once. Content consolidates as it moves, and pre-built connectors to your core systems reduce integration work. Print, digital, and archive can transition on separate timelines.
Which industries is EngageOne™ RapidCX built for?
EngageOne™ RapidCX is built for regulated industries including insurance, financial services, banking, healthcare, and telecommunications. Customers include banks and lenders, property and casualty insurers, wealth management firms, and telecoms. We work with organizations around the world subject to stringent requirements, including GDPR, CCPA, HIPAA, and accessibility standards like WCAG.
Is EngageOne™ RapidCX cloud-based?
Yes. EngageOne™ RapidCX is a cloud-native SaaS platform. Organizations moving off legacy on-premises CCM systems can migrate in phases, with content consolidated and connectors to existing core systems built in.