Webinar

How Leading Insurers are Winning Policyholder Loyalty

1 in 5 consumers switched insurance providers last year over poor communications, and 44% cited incorrect information as their top reason. The problem isn’t the channel. It’s content quality.

3 in 5 insurers have already deployed AI in communications, but speed without governance amplifies compliance risk. In this session, Chris Cummings from Precisely shows how EngageOne™ RapidCX, with governed AI agents covering content creation, readability scoring, PII masking, and compliance risk checks, can take teams from a 90-day change cycle to under 90 minutes, with every output reviewed and approved by a human.

We’ll walk through real outcomes from across P&C, life, and specialty insurance. See how one top 100 P&C insurer reduced 6,000 templates to 5 and achieved $5.3M in annual savings. You’ll leave with a practical framework for starting where it matters most: FNOL, claims, or renewal.

Key takeaways:

Why CX is now your most measurable retention lever
What prerequisites make AI in communications actually work
How to deploy governed AI that your compliance team will actually trust

* indicates required fields

Instagram

This field is for validation purposes and should be left unchanged.

First name*

Last name*

Job title*

Company*

Company email*

Phone number

Country*

State*

Your information will be processed in accordance with our Global Privacy Notice.