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Analyst Report

IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment

Precisely recognized as a Major Player for intelligent customer communication management vendor assessment

We see the 2026 IDC MarketScape evaluates the worldwide CCM software market at a time when AI, governance, compliance, and automation are reshaping how organizations create and deliver customer communications.

Download the complimentary excerpt to see why Precisely was named a Major Player.

Inside the excerpt, you’ll find:

  • Precisely EngageOne™ key strengths. According to the IDC MarketScape, “Upper midmarket and enterprise organizations should consider Precisely for its flexible deployment options, pricing model, and explainable AI capabilities. Precisely EngageOne™ low-code template designer, collaboration for internal and external users, and dynamic content rules will appeal to business users, while its partner ecosystem helps support global scale.”
  • IDC MarketScape perspective on the CCM market. Understand how AI and automation are changing customer communication management, and what buyers should look for as they evaluate the next generation of platforms.
  • Precisely recognition in the assessment. Learn why IDC MarketScape named Precisely as a Major Player in the 2026 IDC MarketScape for intelligent customer communication management.

See IDC MarketScape’s assessment of Precisely EngageOne™.

IDC MarketScape notes: “Upper midmarket and enterprise organizations should consider Precisely for its flexible deployment options, pricing model, and explainable AI capabilities. Precisely EngageOne™ RapidCX low-code template designer, collaboration for internal and external users, and dynamic content rules will appeal to business users, while its partner ecosystem helps support global scale.”