Webcast

Save Money and Delight Customers by Streamlining B2B Billing

While B2B organisations may only be a small proportion of your customer base, chances are they are high worth, complex and resource intensive. Compound that with the challenges of billing and reporting on-line and you are probably falling short of customers’ expectations when it comes to service.

Join this on-demand webinar as we explore how companies like TalkTalk were able to:

  • Significantly reduce cost-to-serve business clients, often by more than 50%, by providing sophisticated functionality, optimised for complex multi-meter point business bills
  • Cut billing related calls by 25% in a month
  • Reduce debtor days with on-line payment/part payment and dispute management
  • Reduce your operational costs by streamlining processes through integration with back end ERP systems

Learn how a B2B focused account management portal can make digital self-service an integral part of your organisation’s customer engagement strategy, delivering real value for you and your business customers and brokers alike.

Save Money and Delight Customers by Streamlining B2B Billing