Save Money and Delight Customers by Streamlining B2B Billing
While B2B organisations may only be a small proportion of your customer base, chances are they are high worth, complex and resource intensive. Compound that with the challenges of billing and reporting on-line and you are probably falling short of customers’ expectations when it comes to service.
Join this on-demand webinar as we explore how companies like TalkTalk were able to:
- Significantly reduce cost-to-serve business clients, often by more than 50%, by providing sophisticated functionality, optimised for complex multi-meter point business bills
- Cut billing related calls by 25% in a month
- Reduce debtor days with on-line payment/part payment and dispute management
- Reduce your operational costs by streamlining processes through integration with back end ERP systems
Learn how a B2B focused account management portal can make digital self-service an integral part of your organisation’s customer engagement strategy, delivering real value for you and your business customers and brokers alike.