Customer Story

Peabody Housing Association Builds a Clear View of Its Assets

The Thamesmead area of London developed in the 1960s as a new kind of community, with three nature reserves and canals connecting six major lakes. Thamesmead is home to a cross-section of London’s workforce, many of whom live in housing managed by the Peabody Group. As well as housing, Peabody also owns extensive assets in the public realm, including parks, waterways, roads and associated infrastructure throughout the area.

Tom Broad, Head of Environmental services at Peabody Group is responsible for the maintenance and repair of assets in Thamesmead. “We cut grass and shrubs, clean up graffiti, maintain trees and canals, offer pest control services, cleansing and waste management, and provide hard landscaping works along with property repairs in communal areas,” he says. “As an RP (Registered Provider) of social housing, we charge our residents for these services,” Broad adds. “We require absolutely accurate data to ensure that we are meeting residents’ needs, providing the services and charging them the right amount. Previously, we were recording the data on paper, then transferring this to spreadsheets to calculate our cost.”

To streamline processes and improve data quality, Peabody implemented Precisely Confirm Enterprise Asset Management software, loading data on all its assets into the highly configurable system. “For trees, we record one set of information, from trunk condition to the safety of the branches,” Broad says. “For play equipment, we record different types of information about the safety of the play area and equipment. We can configure the data to the requirements of each asset type and operation.”

Precisely Consulting Services helped design and configure the solution, connecting it with Peabody’s mapping software and transforming operational processes. Now inspectors and maintenance teams carry mobile devices running ConfirmConnect, which enables them to enter information directly into Confirm while they’re in the field.

“Before deploying the Confirm solution, we had a very cloudy view of our assets. Now that view is very clear.” — Tom Broad, Head of Environmental Services, Peabody

Peabody Housing Association builds a clear view of its assets