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Precisely Blog Articles by Matt Tredinnick

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Articles by Matt Tredinnick

  • Big Data
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Blog > Matt Tredinnick

4 Ways to Engage Customers with Video to Meet Them at Their Moment of Need

4 Ways to Engage Customers with Video to Meet Them at Their Moment of Need

It’s all about the micro-moment. Instead of sitting down for a long period of time to research a topic, customers use their mobile devices to search for in-the-moment details. Engage customers with...

Authors Photo Matt Tredinnick | Customer Engagement | December 7, 2020
Critical Channels of Choice - COVID-19 Highlights a Failure to Meet Consumer Expectations

Critical Channels of Choice: COVID-19 Highlights a Failure to Meet Consumer Expectations

This has been a year of unprecedented change in the lives of brands and the customers they serve. Precisely, in conjunction with the CMO Council, set out to discover what brands should know to...

Authors Photo Matt Tredinnick | Engage | November 18, 2020
Customer Experience changes forever in the wake of COVID-19

Customer Experience changes forever in the wake of COVID-19

“COVID-19 has already changed the world forever.” “Our social, economic, and political impacts will be felt for many years to come.” “Our new normal.” These are things we’ve heard...

Authors Photo Matt Tredinnick | Engage | November 10, 2020
Personalized, Seamless, and Omnichannel Communication - It's What Consumers Want

Personalized, Seamless, and Omnichannel Communication: It’s What Consumers Want

Today’s customer engagement must be omnichannel, personalized, and seamless. For marketers, customer experience, and customer service professionals, that represents a significant challenge. How...

Authors Photo Matt Tredinnick | Customer Engagement | October 14, 2020
Customer Engagement: Video Helps Members Navigate the Healthcare Industry in Tough Times

Video Helps Members Navigate the Healthcare Industry in Tough Times

Healthcare is personal. When you broach sensitive and complex topics like healthcare, you need to be able to have conversations based on trust, which is established by anticipating and addressing...

Authors Photo Matt Tredinnick | Customer Engagement | September 21, 2020
Three Things Consumers Want You to Know About Engaging Successfully

Three Things Consumers Want You to Know About Engaging Successfully

Marketers today have more options than ever before for reaching customers—from printed mailers to digital display ads, and from phone and in-person connections to social media, text messages,...

Authors Photo Matt Tredinnick | Customer Engagement | August 17, 2020

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